Privacy Policy
When you visit LindeHobby Aps, we (LindeHobby, "we", "us" and "our") collect and process information that we use to make your experience better and to assist in our marketing.
In this privacy policy, you can read what kind of information we collect, what we use it for, who has access to the information, and how we protect it, and how you can contact us regarding the privacy policy.
LindeHobby's collection and use of personal information on LindeHobby.com are in accordance with the existing legislation of personal data protection (also known as the General Data Protection Regulation/GDPR). This means that your information is protected by applicable law.
Collection of personal data
When you visit LindeHobby.com, make an order, sign up for a newsletter and participate in competitions, we collect information to provide the best possible customer service. This is all to make your user experience as excellent as possible when you visit our site.
Visits at LindeHobby.com
When you visit LindeHobby.com we collect information about you and your use of the website, e.g. what type of browser you use, which keywords you use when searching, which pages you visit, your interactions, your IP address, including your geographic location and how long you visit our site.
Personal information is also collected through cookies. When you visit LindeHobby.com and accept cookies, cookies are stored on your computer. A cookie is a small but important text file that is stored in your browser to recognize your computer when you visit our website again. A cookie is not a program and does not contain viruses.
Virtually all websites today use cookies. They are stored on your computer and help analyse how the website is used to make your user experience the best. Often, cookies may be needed to deliver the best experience on the website.
Personal information is collected anonymously so we can improve your user experience as well as targeted marketing, including retargeting through Google, Facebook, Bing, Instagram and YouTube. By doing this we give you the best possible experience as well as the most relevant offers and the most relevant inspiration for you via our website, email (if you are signed up for the newsletter), and third-party marketing such as Google and Facebook.
In connection with the collection of information, we use different analytic tools. We use Google Analytics to collect statistical information about the usage of our website. We use the anonymised statistical information to provide you with the best possible customer service and experience when you visit our website. The information is anonymised. You can remove Google Analytics here.
If you visit LindeHobby.com and place items in your basket but do not complete the purchase, it may result in a service email that, after some time, reminds you of the items you have left in the basket. If you do not want to receive these emails, you can always unsubscribe via the link at the bottom of the email or write to support@lindehobby.co.uk.
Purchases at LindeHobby.com
When you buy an item from us, we collect information to be able to pack and send your items to you. We collect name, address, email address, telephone number, payment information, order amount, frequency, discount level, IP address and delivery requests. In addition, which emails we have sent to you, including the order confirmation, the shipping confirmation and possibly confirmation of refund of money for returned items. All information is collected to provide you with the best possible experience and customer service when you buy from LindeHobby.com.
In addition, we store information about your purchases with the purpose of being able to process any later complaints and statistical analysis, where we, for example, measure the number of visitors to our website. Information about purchases is also collected in order to comply with legal requirements, including accounting and bookkeeping. The IP address is collected for the purpose of preventing fraud.
LindeHobby uses Quickpay and Nets to process online card transactions and does not store any card information. Credit card information is processed by Quickpay and Nets and cannot be accessed by employees of either LindeHobby or Quickpay and Nets' employees.
When your order is sent, the following personal data will be forwarded to either GLS or Post Nord: name, address, email, telephone number, order number and any delivery instructions. This is necessary for Post Nord or GLS to deliver your package to you.
After a purchase, we occasionally collect reviews, which means that we pass on your email and name so that TrustPilot on our behalf can send an invitation to you so that you can evaluate your purchasing experience. If you choose to make a review of us, TrustPilot will be the data controller of the information provided on their website.
In addition, you can receive an email with a follow-up on your purchase. We only want satisfied customers and are ready to help you if you have questions about a product you have purchased for us. You can always reply back to the email or write to support@lindehobby.co.uk.
Newsletter and competitions
When you sign up for our newsletter, we collect information about user behaviour, e.g. which items in the newsletter are clicked on, how quickly the newsletter is opened, how much time is spent on reading the newsletter, and if purchases are made based on items that are in the newsletter.
When you participate in competitions via third parties such as Facebook and Instagram, after the competition, they will be responsible for any information that has been given in connection with the competition. LindeHobby does not collect and/or purchase personal information from third parties. We only collect the personal data needed to deliver your items, market our items and provide the best possible customer service to you.
How long do we store personal information
At LindeHobby we store personal information as long as it is necessary and permitted according to the legislation in force at any time. In the case of an active customer relationship, we store your information as long as it is necessary to serve you and when required by law, tax and other legal matters.
How do we protect your personal information
Our website is continuously scanned to ensure complete security of your personal information. Your personal information can only be accessed by a limited number of employees.
Questions
We regularly review our processes for processing personal information. LindeHobby undertakes to comply with current legislation on the protection of personal data on an ongoing basis. The latest update was in May 2018.
Between LindeHobby and all business partners, there is a data processing agreement that must at all times ensure the customer's interest. We use external business partners to operation and improvements of our website, newsletters, marketing and assessment of your buying experience.
If you have questions about the above, you can always write to our support at support@lindehobby.co.uk. You have the right to receive a copy of the personal data that we process. If you want a copy of your personal data with us, please send a written request to support@lindehobby.co.uk. In these cases, we will ask for documentation to ensure that you are the person whom you want personal data on. There will be a processing time for these inquiries.
You can always unsubscribe from our newsletters by following the link at the bottom of each email. If you have trouble unsubscribing the newsletter, you can always contact our support at support@lindehobby.co.uk and we will shortly remove you from the newsletter. We only want to send you newsletters if you wish to receive them.
If you want to delete cookies, you will find 3 links with instructions on how to delete cookies in the most used browsers.
How to remove cookies in Google Chrome
How to remove cookies in Internet Explorer
How to remove cookies in Mozilla Firefox